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25 years ago, the cost of IT and soft refinement was microscopic. Today, the situation is the reverese. The cost of for example screws & nuts in product calculations is in many cases minor relative soft refinement and IT.

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Business is about the process of processing products & services which generates more money from customers than you have to pay for the resources they consume. But what if productivity is blurred by a fog, with no or little transparency?

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